Vote With Your Mission!

A new initiative from the California Association of Nonprofits (aka CalNonprofits) is the Vote With Your Mission virtual campaign. CalNonprofit's goal is to have 100% of eligible California nonprofit staff and volunteers (including board members) vote in the June and November elections. According to Jan Masaoka, Executive Director of CalNonprofits, "All of us have come to work and volunteer in nonprofits because we have ideals about changing the world. Whatever those ideals are, use your vote to further them."

I couldn't agree more with the motivation and purpose behind this campaign, and find it sad to realize that folks in the nonprofit sector are not already participating 100% in all elections - in California and beyond. Every day, our staffs see first hand the direct results of political decisions, from increased homelessness to decreased funding for the arts. We see the results of over-crowded classrooms and a poverty-level minimum wage. To not speak out when we must, and vote when we can, is to contribute to the very problems our missions seek to redress.

"But is it legal?" some of you may be thinking. Yes, it is, and CalNonprofits has conveniently included a legal FAQ on the Vote With Your Mission website. All nonprofits may engage in nonpartisan, get-out-the-vote activities. Check the FAQ (or talk to the lawyer on your board) for more detailed guidelines when it comes to ballot measures and issues.

So, what does an organization have to do to participate in the campaign? First of all, sign up at the CalNonprofits website so they know you're on board. Then select from the recommended activities, such as asking all staff, board members, volunteers, and constituents to vote, providing on-site nonpartisan voter registration materials, adding "voting in every election" to your board member responsibilities agreement, or (my favorite) granting two hours of paid staff time to vote on Election Day.

If you're involved with a California nonprofit, I hope you'll sign on at the Vote With Your Mission home page. If you're outside California, I hope you'll still encourage all of your staff, board, volunteers, and constituents to vote with your mission.

The Importance of a Good Success Story

From Guest Blogger Christina Delzingaro. Christina has over 20 years of success as an entrepreneurial non-profit executive. A graduate of Randolph-Macon Woman’s College and of Averett University, Christina has her undergraduate degree in developmental economics and a Masters of Business Administration. After many years as Executive Director for a regional non-profit, Christina created Sage Strategies, a management consulting firm (www.SageStrategies.org). The firm specializes in strategic planning, board development, financial management, program planning and evaluation and grants management. As Principal, Christina takes the lead in Sage Strategies’ projects for small to mid-sized non-profits.

An old non-profit. Slogging along. Doing good work for children. But doing it the same way for the past 30 years. Operating from a perspective of poverty, tragedy and crisis. The loss of major funding brought them to a real place of poverty and crisis. The Board had a decision to make -- close the doors, or do things differently. They chose change.

The first step was to hire an Executive Director with the ability to make the programming changes necessary to address the needs of children and families -- the changes funders and long-frustrated community partners had been asking for. The goals were to improve outcomes for children, increase funding and increase community awareness. They asked me to help.

In order to become relevant, the organization had to change its context: its reason for being, its image, its story. They needed to move from being problem-focused to solution-focused. Mostly, they needed to stop being such a downer -- the pity party had to end. Everyone wants to be part of success 0 we're drawn to what is positive. We had to create a success story. Here's a quick look at six months of strategic, happy, thinking:

The old mission statement:
"We recruit, train and support volunteer host home families to shelter abused, neglected and at-risk children and youth."

The old mission statement describes what the organization does day today - recruiting and training volunteers to act as host families. But to what purpose?

The new vision/mission statement:
"We envision a Commonwealth in which all children and youth have the opportunity to experience the lifelong benefits of a safe, nurturing family. Children and youth deserve families in which they:

• are safe from harm,
• feel valued and worthy of love,
• are free to heal and grow,
• can learn to love and to trust others, and
• have the opportunity to build lasting relationships with adults.

Our mission is to improve the lives of at-risk children and youth, by providing a network of volunteer host families."

Wordy, and still a work in progress, but it shifts the focus from the tools used to do the work to the organization's core purpose. From process to outcome. And from problem to solution.

The old outcome measures:

• # families recruited
• # families certified and active
• # speaking engagements
• # newspaper articles
• # brochures distributed
• % placements made within 24 hours

Under the old mission, the organization's measures of success were focused on the size of its volunteer corps, not on how services created change for children. And so staff spent time in a flurry of activities (and a lot of counting). They also collected stories of children served as a way to measure impact. The stories told of abused children being taken in the middle of the night to stay for a few days with loving host home families. But few of the stories had endings. Because of the way programming was provided, the organization only had access to the children during the 1 to 21 days of their stay with the host family.

The new outcome measures:

Volunteer Families' Vision for Children & Youth	Indicators
... are safe from harm	- No reports of abuse or neglect - Parenting Stress Index
... feel valued and worthy of love	- Rosenberg Self-Esteem Scale
... are free to heal and grow	- Casey Life Skills - Service Plan Goals
... can learn to love and trust to others	- Multidimensional Scale of Perceived Social Support
... and have the opportunity to build lasting relationships with adults	- Family Reunification

The new mission and changes to the program design provided a basis for more meaningful measures of program impact. One of the most significant changes in the programming was to provide more respite services, in order to reach children and families before abuse or neglect occurred. The second change was to extend the program to include on-going case management and family reunification services.

Now staff spend time assessing the strengths and needs of children and families, linking them to host families who are best situated to provide the specific supports needed, and measuring the changes services are making over time. With this information, we will be able to create a story arc that leads to family reunification and stability. A happy ending.

The old name: Volunteer Emergency Families for Children
The new name: Volunteer Families

Working with a great branding firm, Birch Studio, we quickly saw that the easiest way to remove the sense of crisis from the organization was to remove the word "Emergency" from the name.

The old logo:
The new logo:

The creative team at Birch Studio chose to spotlight the relationship between a child and caretaker. This focus on individual relationships side-steps the issue of visually defining a family while tying into the tagline, "Give your heart to a child." The sketchy quality of the logo has an informal and approachable feel. The open circle shape is a complete arrangement that feels inclusive but not stifling.  The adult's arms partially encircle the child's, signifying protection and security. The adult shares their heart with a child; the heart is open showing the possibility of new relationships.

The old Case Statement:
"Each year, thousands of children are abused, neglected or at-risk of abuse or neglect. We provide the safe haven children need to protect them from further damage inflicted by living in an existing or potentially hostile environment. Once a child is placed in the safety and security of a host family home, they may begin their journey toward a future free from brutality."
 
The new story:
"When crisis strikes, many of us rely on relatives, church or friends for support. But for some parents, there isn't a safety net. And for others, the safety net is extremely fragile, with parents often depending upon elderly grandparents or distant relatives to care for their children.

"Volunteer Families is here to help. Our statewide network of volunteer host homes expands the community safety net. Volunteer Families gives parents the time they need to address the issues that created the family instability, and provides a safe and nurturing temporary home for their children.

"For biological and adoptive families, we are a safe alternative to child welfare custody, significantly reducing the number of children entering the child welfare system. Volunteer Families can provide an overwhelmed and resource limited parent with a safe, temporary home for their children, without threat of losing custody. For foster parents, respite services can reduce family stress and increase the stability of placement for foster children."

The new story is one of success. It includes the elements that Douglas Gould & Company and The Topos Partnership identified in a recent study as being critical to telling stories in ways that "generate interest, excitement and a sense that progress is possible."

Volunteer Families is only three months into its new identity. There is still a lot of work to do. We don't know what the final result of the changes will be. But the sense of excitement and progress is felt throughout the organization. New partners have come to the table. New services are being provided. A funding partner recently cited Volunteer Families as a model for strategic change. The grant that was lost was restored -- at three times the previous level. The story is not over.

How Philanthropy Destroys Charity & More on Volunteer Giving

I have two short items to blog about today. The first is to point you to an article in the Guardian (UK) called "Why business won't save the world," in which the author talks about efforts, such as the Gates Foundation's work in vaccine development, and asks some very good questions about the effect on nonprofit work when a few wealthy individuals drive the nonprofit sector's agenda.

At the heart of the issue is the "philanthro-capitalists' desire for data and control" taking precedent over considerations of need. As the author states:

Investing in new vaccines against malaria is great, but there's no vaccine against poverty, inequality, violence or corruption, areas in which there are no "short-term returns on investment", only a long, hard slog through politics and social change. Does that mean only the easiest causes will be funded?

This is something I've felt and feared myself for some time, as the agencies I work with strive "to reach their numbers" and potentially loose sight of the individuals those numbers represent.

The other short note I wanted to post was to share a comment Monica posted on a previous blog here, "Money Follows Involvement." In that post, I restated my conviction that volunteers have already shown their dedication and interest in your cause, and that not asking them for donations was leaving money on the table.

Monica wrote (in part):

I have been volunteering with one specific organization for over a year and they have yet to ask me to donate... If this organization has not asked me, I bet that they haven't asked other volunteers either - effectively missing a large pool of constituents.  ... Hank Rosso suggests that the most likely potential donors have three characteristics – linkage, ability, and interest. Since the volunteer is involved it is clear that linkage to the organization and interest in mission are already in place. The remaining characteristic is ability. Often an organization will know if their volunteer has the ability to give, if the organization doesn’t know, the only way to find out is to ask. ...

I usually think of the "linkage, ability, and interest" equation as the "Triple A Qualifications: Ability, Affinity, & Access." Whichever terms you use to remember this by, it's excellent advice. And thank you, Monica, for sharing your story.

Mission-Driven Careers

I know of very few people in the nonprofit sector who are here "just for a job." The few that are don't rise high in the ranks, and don't usually stick it out for very long. Those of us who've made a career of the nonprofit sector do it as part of our personal mission.

Mission is what drives us to work long hours for below average wages and next to no benefits. Mission is what makes all of that bearable, and even inspiring. We may occasionally be tempted to look for greener pastures, but we always end up back on our missions.

Jobs for Change, a part of change.org, is looking to inspire and recruit the next generation of nonprofit leaders - those looking for a mission-driven career. Here's a part of their Vision Statement: "We believe...

• "People are the most important factor in advancing social change. To address the social and environmental problems we face, we need to attract a diverse range of people and the most promising leaders from across the country to work on issues both local and global in scope.
  
  
• "To attract these people, we need to enhance the social sector's ability to recruit, develop, and retain talent. Too many people interested in a career in service do not end up or remain in the sector because of a range of obstacles that include misperceptions about work and compensation, insufficient information about how to take the first steps, or limited recruiting resources from budget-strapped organizations. We need to address these issues."

I've signed on to that vision statement and am pleased to put my name on the list of those who've been mission-driven in our careers, and who hope to inspire the next generation of nonprofit leaders.

Mission Paradox

I am a member of the Nonprofit Blog Exchange - a group of nonprofit bloggers who try to promote each other's work as resources for the nonprofit community online. As part of that exchange, we occasionally post reviews of each other's web sites.

Today I'd like to introduce you to the Mission Paradox Blog of Adam Thurman. Mr. Thurman is a consultant, writer, speaker, professor, and a self-described nonprofit "provocateur" so you know you will always find something interesting and different on his blog.

The particular post I'd like to direct you to is one that all too many of us need a refresher on from time to time: Talking About Your Mission. His first hint is to "Translate your mission into a language everyone can understand." I fully agree. Whenever I work with a group on a mission statement I fight hard to keep them from filling it with jargon and technical terms that only other nonprofits get. Are people confused by your mission? Maybe that's part of your problem. As Thurman writes, "Confused people don't give."

To find out Mr. Thurman's other tips on talking about your mission, visit this posting at his blog, and don't forget to check for new posts as well.

To partner or to merge...

If you've been working in nonprofit management for any amount of time, you should already be fairly adept at recognizing good partnership opportunities. Whether it's working with a local office supplies retailer to put together back-to-school packages for the low-income children you serve, or joining with other social service agencies that provide complimentary, but different, services in a public outreach campaign, there are a million reasons to work in partnership with other nonprofit agencies and businesses.

But when does the partnership get to the point where you should consider a merger?

A quick checklist might include:

• The existence of ongoing partnerships (or potential for ongoing arrangements) that cover multiple program areas,
  
• Essentially aligned missions (ie: desire to serve the same population or cause),
  
• Similar organizations in adjacent regions,
  
• There's the potential to strengthen organizational capacity (ie: instead of two Executive Directors trying to do it all, one ED and one Development Director),
  
• When you have few funders in common, or your common funder(s) would view you as stronger for having joined forces,
  
• When the new agency will lead to economies of scale, not a bloated bureaucracy,
  
• When your clients will view the merger in a positive light,
  
• When the merger will result in expanded services to your clients,
  
• When one of the organizations is facing a change in leadership (ie: a longtime Executive Director retiring),
  
• When a merger is the best way to achieve the goals in your Strategic Plan,
  
• When the merger can be accomplished without leaving any constituencies behind, and
  
• When the new organization will be stronger and more sustainable than either of the predecessor organizations.

I am not one who regularly pushes merging for the sake of merging. Nor am I one who talks about there being "too many nonprofits." And I certainly am not a proponent of having huge, bureaucratic behemoths attempting community work.

But, the reality is that it is increasingly difficult for small organizations (budgets under $750,000) to operate successfully, and create sustainable funding. As much as I love small, grassroots organizations, sometimes they can better serve their communities as part of a mid-sized agency.

The list above is just a place to start your discussions and soul searching within your nonprofit. You may not meet all of the conditions, and you may have other conditions of your own that lead you to decide to pursue a merger. A merger is the ultimate partnership. It's not to be entered into lightly or without great thought and purpose. But it's not to be feared either.

Carnival of the Nonprofit Consultants

It is my pleasure, once again, to host the Carnival of Nonprofit Consultants. For those new to blog carnivals, they are a fun way to focus in on a topic and learn about new blogs. This particular carnival was founded by Kivi Leroux Miller of writing911.com.

Erek Ostrowski presents Creating a Culture of Productivity and Success posted at Verve Coaching.

Jeff Brooks presents Consumers shut the door - what can you do? posted at Donor Power Blog.

Colin Delany presents Learning About User Expectations - The Hard Way posted at e.politics.

Nancy Schwartz presents Japan Society Comes Clean at Time of Organizational Challenge posted at Getting Attention.

Paul Jones presents Cause-Related Marketing with Franchises posted at Cause Related Marketing.

Katya Andresen presents How to court a blogger posted at Katya's Nonprofit Marketing Blog.

Peter Brinckerhoff presnts Exec Pay posted at Mission-Based Management.

Thank you for joining us on this round-up of what's happening on the nonprofit consulting blogs.

What gets left behind - Thinking about priorities

I apologize for not being better about posting for the last couple of weeks. First I had to go out of town for several days for a funeral, and since I've been back I've been extremely busy with helping one client with a new Strategic Plan, helping another with a major funding proposal (the finished proposal was about 25 pages), and starting up an assignment as an Interim Executive Director. With all of this activity, blogging has been pushed aside.

But this could also be an interesting topic for a nonprofit blog; what gets left undone when you get busy with everything else? What's falling through the cracks at your nonprofit organization?

It's a fact of nonprofit life that you will always be busier than you can handle, and that you will always be doing more than one job. So, how do you prioritize?

In the case of this blog, the fact of life is that projects that have far greater income potential distracted me. The blog is part of my mission of assisting nonprofits, and it is a good tool for promoting my consulting practice, but bottom line considerations intervened.

Are you putting mission aside to work on projects that have more immediate deadlines, or have some greater income potential?

I have no answers today, just these questions for you to think about, and an explanation for my recent absence.

The Fifth Requirement

Leila Johnson, of the Data-Scribe blog, has a great post on 5 Things to Demand from a Consultant. (Data-Scribe provides database, Web site, Internet branding, and software training services for nonprofits, associations, and small businesses.)

The first four are good advice, but fairly basic:

1. A nondisclosure agreement,
2. Past project samples or references,
3. A written contract or a willingness to sign yours, and
4. Great listening skills.

These are all things that are commonly advised, and I am happy to supply to my clients and potential clients. What got my attention, though, was #5, An interest in what you do.

It got my attention because I consider it to be a basic requirement, but it is rarely said - or, at least, not said enough. When looking for consultants or freelance writers the focus is naturally on the skills, background, and history of the candidate. But a good fit is also essential - particularly for nonprofit organizations.

On the Goldstein Consulting web site, I have always said:

I only accept clients and projects that I believe in. When I accept your assignment, your mission becomes my mission and I am committed to your success.

I believe this completely. I could not accept an assignment - no matter how lucrative it might be - with an agency that has a mission I'm against. I have, in fact, turned such organizations down.

When you are interviewing your potential consultant or freelancer, after you get through the resume, take some time to get to know the person. What do they believe in? Will they be as committed to your mission as you are? Or will they only be committed to sending you an invoice?

Tags: nonprofit, consulting, freelance, mission, client, interview